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Frequently asked questions



What does EGM Cigars stand for and what do you do?

EGM Cigars is the leading online destination for premium cigars and accessories. We are based in Southern Switzerland, in the charming village of Balerna, within the beautiful Canton Ticino. Our warehouse is stocked with all of the products that you see online and everything is ready to be shipped out internationally. We stand for competitive prices and excellent customer service and we hope that this website of ours may help facilitating some memorable smoky events in your lives.


How long does it take for my order to be delivered?

We endeavour to dispatch your order within 2-4 working days from date of purchase. Depending on where in the world you are located - and the shipping service you select - it can take up to 3-4 weeks or as little as 2-3 days! All our parcels are traceable online and a tracking number will be emailed to you as soon as your goods are on their way.   


What does the term ring gauge mean and how is it measured?

The Ring Gauge is the diameter of a cigar, in other words its thickness. It is always measured in 64ths of an inch, meaning that a cigar with a 64 ring gauge will have a diameter of one inch.


How can I be assured of the quality of the Cigars when they arrive?

All our Cigars are inspected by a Cigar Specialist prior to dispatch.

If you ordered full boxes, these will be lined with bubble wrap around the foot and head of the cigars to avoid any damage while traveling. We will also include a Boveda pouch - with our compliments - to ensure your cigars can withstand their travels whilst maintaining the perfect relative humidity.

If you ordered single cigars they will be packed inside a travel proof Humi-Pouch. You can rest assured the cigars won’t be damaged by the time they reach you.


How can I make sure my Habanos are being stored correctly and how do I keep them at their prime?

Our warehouse in Switzerland has a controlled temperature of 18˚ C, all year round, as well as a set Relative Humidity of 67%. Your cigars are therefore shipped in their ideal condition and are ready to be enjoyed as soon as they arrive. In order to keep your cigars at their ideal temperature and humidity we recommend you to keep them inside an airtight humidor with some form of humidity control, in a cool place.


What forms of payment do you accept?

We accept all international Visa & Mastercard card payments as well as Bitcoin. You can also choose to pay via Bank Transfer, upon request.


Which currency do you use for transactions? 

Transactions are always processed in Swiss Francs and then debited at the exchange rate decided by your bank. It is also possible to view our prices in your local currency before checking out.

Is it safe to use my credit card online?

At EGM Cigars, ensuring the utmost security of online payment is our paramount commitment. We place the highest emphasis on safeguarding your sensitive information. Rest assured, every payment made is meticulously processed in strict adherence to the rigorous PCI DSS international regulations. To guarantee the highest level of trust, we exclusively collaborate with industry-leading experts in online payment solutions, known worldwide for their reliability and top-notch security measures. Your peace of mind is our priority, and as a testament to our unwavering dedication, we pledge never to retain or disclose your credit card details to any external entity. With EGM Cigars, your online transactions are shielded with the utmost care and diligence, allowing you to shop with confidence and complete peace of mind.


What are your delivery charges?

Delivery charges vary depending on the country of destination and the kind of shipping service available to your specific country. We are currently offering Free Postal Delivery to most countries around the world, wherever it is possible to do so. Courier Delivery costs are automatically calculated at checkout, based on the total weight of your order.


I have purchased some cigars from you, but the seals are broken on the boxes. Is this normal? 

This is absolutely normal as we would never ship sealed boxes. In fact, we inspect every single box of cigars before coming into our warehouse, as well before we ship it out again. This is done to ensure that the cigars you receive are in line with our strict quality standards.


What if I’m not satisfied with my order?

If you are not happy with your order please contact us on explaining the reason for your dissatisfaction. We will do everything in our power to either replace or return your products, until you are fully satisfied with our service.


Where can I find out about the latest special offers?

To find out about the latest promotions and offers make sure you sign up to our newsletter. You can add your email address to the section on the bottom right of our homepage, under “Be in the know”.


Where can I ask for advice or recommendations? 

Whether you are new to cigars or a seasoned aficionado, please remember we are here to help. Feel free to contact a member of our team either by phone on +41 91 682 14 18 or by email on We will be delighted to hear from you.

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